Jaguar Land Rover Portland

Wholesale Parts Specialist

Job Overview: The Wholesale Parts Specialist will be responsible for managing and facilitating the sales of automotive or industry-related parts to wholesale customers. This role requires expertise in parts identification, inventory management, and customer service. The ideal candidate will have a strong understanding of the parts industry and a passion for providing exceptional support to our wholesale clients.

Key Responsibilities

Customer Service

• Provide exceptional service to wholesale customers by addressing inquiries, processing orders, and offering product recommendations.
• Build and maintain strong relationships with wholesale clients, understanding their needs and providing tailored solutions.
• Initiate cold calls to generate new business opportunities and strengthen client relationships.
• Follow-up with clients on open orders and backorders, ensuring timely communication and resolution.

Parts Management

• Accurately identify and source parts using catalogs, online databases, and other resources.
• Manage inventory levels, ensuring the availability of fast-moving parts and maintaining an organized stockroom.
• Process incoming parts shipments and inspect for quality and accuracy.
• Chase down backorders to limit downtime of vehicles and ensure customer satisfaction.

Sales and Order Processing

• Prepare and process sales orders, invoices, and purchase orders in a timely manner.
• Collaborate with the sales team to meet sales targets and identify growth opportunities in the wholesale market.
• Assist in pricing strategy and promotions for wholesale accounts.

Technical Assistance

• Provide technical support and guidance to customers regarding part specifications and compatibility.
• Stay updated on industry trends, new products, and competitor offerings to provide informed recommendations.

Reporting and Documentation

• Maintain accurate records of sales, inventory levels, and customer interactions.
• Prepare regular reports on sales performance, inventory status, and customer feedback to present to management.

Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree in a related field is a plus.
• Previous experience in parts sales, wholesale distribution, or a related field is preferred.
• Strong knowledge of automotive or industry-specific parts and systems.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Proficient in computer applications, including inventory management software and Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Team-focused mindset with a positive attitude.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and training.
• A supportive and collaborative work environment.