Jaguar Land Rover Portland

Position Title:   Call Center Representative 

Work Schedule: Tuesday-Saturday 9:00 am - 6:00 pm

Excellent Benefits including (*availability subject to qualification requirements)

• Free High Quality Employee Health Coverage* (available family coverage optional)
• Free Employee Life Insurance*
• Paid Vacation*
• 401k Retirement Program with company match*

Position Description: Oregon’s exclusive Jaguar Land Rover dealership seeks qualified Automotive BDC Representative. 70-year family owned business offers a positive work culture, low employee turnover, stable management and a well-established reputation for integrity and quality. Brand new state-of-the-art facility located near excellent schools, affordable homes and exceptional natural outdoor recreational environments.

Position Summary: The Service BDC Representative coordinates and monitors the activity of the service department to ensure customer satisfaction. Schedules service appointments and follows up with customers. Must present a professional appearance.

Essential Duties & Responsibilities: 

• Assist with incoming service phone calls.
• Set up, schedule and monitor service department appointments.
• Follow up and reschedule missed or late service department appointments.
• Make follow up phone calls to previous day service customers to ensure complete satisfaction.
• Discuss during customer follow up calls the importance of responding to CSI surveys.
• Bring all customer concerns and complaints to the attention of the Service Manager.
• Make follow up phone calls to current open recall customers.
• Respond to all service internet leads and set up service department appointment accordingly.
• Follow policies and procedures as set forth in Employee Handbook.
• Any other duties as assigned.

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Knowledge, Skills and Abilities Required: 

Educational: High school diploma or the equivalent.

Experience: One year automotive or related industry experience. General knowledge of vehicle mechanical operations. 

Special Skills (i.e., licenses, certifications, etc.): Ability to read and comprehend instructions and information. Superior communication and customer service skills. Ability to user personal computer applications including word processing and spreadsheet software. Current valid driver’s license.